Terms of service

Last updated: 21 June 2026 · Governing law: New South Wales, Australia

In one line: unbook helps you prepare your own application to have a traffic fine reviewed. It is not a law firm, not legal advice, and never lodges anything for you. You review, edit, sign and lodge the document yourself. No outcome is guaranteed. Please read the full terms below - the parts that matter most are sections 3 (what we are not), 8-11 (your rights and our liability) and 6 (the AI output is a draft you must check).

1. Who these terms are with, and your agreement

These terms of service (Terms) are a binding agreement between you and Unbook (ABN 75 618 765 804), a sole trader (unbook, we, us, our), the operator of unbook.com.au.

By ticking “I agree” at checkout, or by using the service, you confirm you have read and accept these Terms and our Privacy Policy. If you do not agree, do not use unbook. You must be at least 18 years old and using unbook for your own infringement notice (or one you are lawfully authorised to deal with).

We may update these Terms (see section 16). The version in force is the one published here and shown to you at checkout when you pay.

2. What unbook is

unbook is a self-service tool that helps you prepare your own application for internal review of a penalty notice. You upload or enter the notice details and answer a few questions; we generate a draft request for internal review under section 24A of the Fines Act 1996 (NSW) (and the equivalent administrative processes in other states as they launch), based on the information you provide, the publicly published review criteria, and primary-source materials. The draft is yours to check, edit, sign and lodge yourself. Internal review is an administrative process run by the reviewing agency (in NSW, Revenue NSW or the issuing agency) - not a court proceeding. We provide information and a document-preparation tool; we do not provide legal advice, legal representation, or legal services (see sections 3 and 6).

3. What unbook is not (please read)

unbook is not a law firm, not an incorporated legal practice, and not an Australian legal practitioner. We are not regulated by the Law Society of New South Wales, any Bar Association, or any legal services regulator.
unbook does not provide legal advice. What we provide is general legal information and a document you assemble from the facts and selections you give us. Nothing unbook produces is advice tailored to your individual legal position, and you should not rely on it as a substitute for advice from a lawyer.
Using unbook does not create a lawyer-client relationship between you and unbook. No retainer or engagement is formed.
We do not represent you, do not act as your agent, do not communicate with Revenue NSW or any court on your behalf, and do not lodge anything for you. You lodge your application yourself through the official channels.
We do not predict or guarantee outcomes. We tell you what we identified in your notice compared against the published review criteria. The decision is made solely by Revenue NSW (or your state's equivalent).
unbook is for administrative internal review only. We do not assist with court elections, court hearings, or any litigation, and we do not handle criminal driving matters (for example drink-driving, drug-driving or dangerous driving). If your matter involves any of those, or you are considering electing to have the matter heard in court, you should get advice from an Australian legal practitioner. unbook is not a substitute for a lawyer.

4. What you do, and your responsibilities

You are the author and the decision-maker. By using unbook you agree that:

you provide the facts, you choose which grounds apply to you, you review and edit the draft, you decide whether to lodge it, and you sign and lodge it yourself;
the information you give us (including anything you write in your own words) is true and accurate. Knowingly making a false or misleading statement to Revenue NSW is a criminal offence (in NSW, under the Crimes Act 1900 and the Fines Act 1996) - the responsibility for what you submit is yours;
you will only use unbook for a notice that is addressed to you, or that you are lawfully entitled and authorised to deal with;
you will read and verify the draft, including every citation and factual statement, before you sign or lodge it (see section 6).

5. Eligibility and accounts

You must be at least 18 and located in Australia. You agree to provide accurate details and to keep any login credentials secure. One person, one account. We may refuse, suspend or end access if these Terms are breached or the service is misused.

6. AI-generated content - it is a draft you must check

unbook uses automated systems and AI language models to analyse your notice and help draft your letter. AI output can contain errors, omissions, out-of-date law, or incorrect or invented citations, and it will not catch everything about your specific situation. Everything unbook produces is a draft only.

You are the human in the loop. You must read, check and correct the draft - including the facts, the grounds and the legislative references - and satisfy yourself it is accurate and right for you before you sign or lodge it. Do not rely on the output without verifying it. To the extent permitted by law, we are not responsible for loss arising from your reliance on un-verified output (this does not affect your rights under section 8).

7. Pricing, payment and tax

Analysis is free. If our analysis finds nothing strong enough, we tell you and we do not charge you.
The dispute pack is A$39 flat (a ready-to-sign letter, a lodgement guide, and outcome tracking). All prices are in Australian dollars. There is no subscription.
Payments are processed by Stripe. We do not see or store your full card details. Stripe's terms apply to its handling of your payment.
GST: unbook is not currently registered for GST, so no GST is charged on the A$39 price and we issue invoices rather than tax invoices. If we become registered for GST, prices will be stated as GST-inclusive and tax invoices issued where required. You are responsible for any other taxes that apply to you.

8. Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Among other things, services must be supplied with due care and skill and be reasonably fit for any purpose you told us about.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the ACL or any other law, where it cannot lawfully be excluded. The disclaimers and limitations in sections 9-11 apply only to the extent the law allows, and are subject to this section.

9. Disclaimers

Subject to section 8, the service and everything in it are provided “as is” and “as available”. To the maximum extent permitted by law, we do not warrant that the service will be uninterrupted or error-free, that the analysis or draft is complete, accurate or up to date, or that using unbook will lead to any particular outcome with Revenue NSW or any agency. Any information about review grounds, statistics or processes is general information, not advice about your situation.

10. Limitation of liability

Section 8 comes first: nothing here limits rights you have under the ACL that cannot be excluded. Subject to that, and to the maximum extent permitted by law:

we are not liable for any indirect or consequential loss, or for loss of profits, loss of opportunity, lost demerit points, increased insurance premiums, or any penalty, fine or interest imposed by an agency or court;
our total liability to you for all claims connected with the service is limited to the amount you paid us for the dispute pack the claim relates to (typically A$39);
we are not liable for failures or delays caused by third-party services or events outside our reasonable control (see sections 13 and 19).

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

11. Your indemnity to us

You agree to compensate us for loss or claims we suffer that are caused by your breach of these Terms, your misuse of the service, your submission of a notice you were not entitled to deal with, or any false or misleading statement you make. This indemnity does not apply to the extent the loss was caused by our own breach, negligence or wrongful act, or to any liability that cannot be excluded under the ACL.

12. The dispute pack, refunds and the Refund Promise

Standard refund: if you change your mind, you can request a refund of the A$39 within 14 days of purchase, provided you have not yet lodged the pack.
Refund Promise (opt-in): on eligible NSW notices you can opt into the Refund Promise at checkout. If you lodge the eligible pack without materially changing its facts, grounds or arguments and the reviewing agency confirms the penalty notice on the first internal review, we refund the A$39. A withdrawal, cancellation or caution is a win, not a confirmation. Full eligibility, timing and limits are at unbook.com.au/guarantee. This is a refund of our service fee only - it is not a contingency or success fee, legal representation, or a guarantee of any outcome.
These refund options are in addition to, and do not limit, your rights under the ACL. If a consumer guarantee is not met, you may have a separate right to a remedy regardless of these options.

13. Things outside our control

unbook relies on third-party services - including Stripe (payments), Cloudflare (hosting and storage), Google and Anthropic (AI processing), Resend (email), and the Revenue NSW systems. Subject to section 8, we are not responsible for the acts, failures, downtime or decisions of those parties. The outcome of your review is decided by Revenue NSW, not by us.

14. Acceptable use

You agree not to:

use unbook for any unlawful purpose, or for any notice you are not entitled to deal with;
use any output to mislead, or to make a false statement to, a court or any agency;
use unbook for a criminal driving matter or a court proceeding (see section 3);
abuse, overload, scrape, copy, resell or reverse-engineer the service, the analysis, the templates, the prompts or the rules engine, or try to defeat its safeguards or rate limits;
impersonate anyone or submit another person's information without authority.

15. Intellectual property

Your content and your letter are yours. You keep ownership of the notice and information you upload, and of the final letter you generate and lodge.
You grant unbook a non-exclusive licence to host, process, transmit and store your inputs and the generated output for the limited purposes of providing, securing and supporting the service, as described in our Privacy Policy. We do not sell your data; we do not use your photos to train third-party AI models; and we use only de-identified or aggregated data to improve the service. We will not use your identifiable notice photos or account narrative to train AI models without your separate consent.
unbook's own materials are ours. The unbook software, website, templates, prompts, rules engine, brand and trade marks remain our property. These Terms do not give you any right to them beyond using the service.

16. Changes to these terms

We may update these Terms from time to time. We will post the updated version with a new “last updated” date, and for material changes we will take reasonable steps to notify you. Because each purchase is a one-off, you accept the version in force - shown and linked at checkout - each time you pay. Changes are not retrospective and do not affect a pack you have already paid for.

17. Suspension and termination

We may suspend or end your access, acting reasonably, if you breach these Terms, misuse the service, create a security or legal risk, or if we stop offering the service. Sections that by their nature should survive (including 8-11, 15 and 18) continue to apply after termination.

18. General

Governing law: these Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that place and the courts that can hear appeals from them.
Severability: if any part of these Terms is found to be void or unenforceable, it is read down or removed to the minimum extent needed, and the rest continues in force.
Assignment: we may transfer our rights and obligations under these Terms (for example if the business is restructured into a company or is sold), on notice to you. You may not transfer yours without our consent.
Entire agreement: these Terms and the Privacy Policy are the whole agreement between us about the service. This does not exclude any liability for representations that cannot be excluded under the ACL.
No waiver: if we do not enforce a right, that is not a waiver of it.

19. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including outages or failures of upstream providers, network or infrastructure failures, government action, or natural events.

20. Contact and complaints

Questions or complaints about the service: [email protected]. We aim to acknowledge complaints promptly and work with you in good faith to resolve them. For privacy questions, see the Privacy Policy. See also our important disclaimer.