Refund Promise

Last updated: 2026-05-11 · NSW only at launch

Short version: if our AI says your fine has a real angle, you pay A$39 for the dispute pack. If you lodge it as-is and Revenue NSW still confirms the fine on first internal review under s.24A of the Fines Act 1996 (NSW), we refund the A$39.

Who can opt in

You can opt in at checkout if all of the following are true:

1. Your fine is a NSW penalty notice (other states join later).
2. Our analyser flagged at least one strong angle on your fine (internal merit score ≥ 0.75 — see “How we score” below).
3. You have not received a Refund Promise refund from us in the last 12 months.
4. You lodge the dispute pack we produced, unedited, within 28 days of the fine's due date (or within the NSW s.24A statutory review window, whichever is shorter).

The Promise is opt-in. If you don't tick the box at checkout, none of this applies and the A$39 is non-refundable per our standard terms.

What “Revenue NSW confirms the fine” means

“Confirmed” means a written internal-review decision from Revenue NSW that affirms the original penalty notice without varying the penalty amount, substituting a caution, withdrawing the notice, or referring it to a court election. Variations, cautions, and withdrawals are wins, not confirmations — no refund needed.

How to claim

1. Forward the Revenue NSW decision email/letter to [email protected] within 14 days of receipt.
2. We verify the decision matches your dispute pack ID.
3. Refund issued to the original payment method within 7 business days.

What this is not

The Refund Promise is a refund on our service fee. It is not a contingency or success fee. unbook is not a law firm and does not represent you. You sign and lodge the dispute pack yourself.

How we score

Our internal merit score is a weighted aggregate of per-analyser confidence scores produced by our modules (procedural defects, signage, calibration, AI image, AI inference verification, statutory defences, driver eligibility). Scores ≥ 0.75 mean at least one analyser returned a “strong” verdict with high confidence.

Limits

• 1 refund per customer per rolling 12 months.
• Refund cap at A$39 per pack — no consequential losses, lost demerit points, increased insurance premiums, etc.
• We can suspend or end the Promise at any time for new packs. Existing paid packs keep the Promise on the terms in force at checkout.
• Australian Consumer Law guarantees are unaffected.